This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Privacy Statement
What we do with your information:
BirdGuys will not rent, sell, or share any of your personal information
that you provide us through our website, e-mail, or postal mail. We will
only use your information to send updates about your order. We purge all
credit card information after one month in order to provide an extra level of
security to our customers.
How we Protect your information:
BirdGuys uses SSL (Secure Socket Layer) encryption when transmitting
sensitive information. An icon resembling a padlock is displayed on the bottom
of most browsers window during SSL transactions that involve credit cards and
other forms of payment. The information you provide will be stored securely on
our servers.
Shipping Policy
Shipping Costs:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering in your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.
Shipping Options:
We currently offer Standard shipping, which will be sent
out either FedEx or USPS and may take up to 6 business
days after shipping in order for you to receive the package.
FedEx Ground Shipping Rates
| Order Value
| Standard Ground
|
| up to $40.00
| $8.99
|
| $40.01-$60.00
| $9.99
|
| $60.01-$80.00
| $10.99
|
| $80.01-$100.00
| $11.99
|
| Over $100.01
| $12.99
|
The rates above are quoted for FedEx standard shipping only. USPS rates may vary, but are generally higher.
We do not accept PO Box addresses at this time but exceptions are made for APO addresses. All shipments to PR, HI, AK, or APO addresses will be shipped via USPS and may take 2 or more weeks to be delivered. Due to recent tax laws, we no longer ship to Texas. Items listed as "dropshipped from the manufacturer" will still be charged standard shipping rates, and be charged immediately upon purchase. If you have any questions regarding these policies, please contact support@petsupplyguys.com
Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing
each order carefully. Unfortunately, there will be the occasional damaged
shipment. In this case, please hold onto all of the packaging and contact
us immediately. Please make sure that you do not discard part of the
package. Carefully describe the condition of the packaging material and
the ordered items. A representative of the shipping company may pick up
the package from your location in order to inspect the damage. Because we
insure all of our packages, we will try our best to replace the damaged items
for you as soon as possible.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the
package, is not available for several days for delivery, or if the address
entered is either incorrect or incomplete. In this case, the customer will
be responsible for all shipping charges. If the customer chooses not to
have the item reshipped, they will be subject to a 15% restocking fee before
they are credited back for the items. Once the order is shipped, it may
not be refused due to delays in shipping or order processing.
Defective Items:
Please look over the warranty on the products that you purchase from us.
You may want to contact the manufacturer first. Some manufacturers prefer to deal with customers directly when there are
defective items. This allows them to inspect the product and take proper
action. If you are having trouble with a product, their trained staff may
also be able to help you with the product without having to send it back to
them.
Return Policy
Product Returns:
Before you return a product to us, you must first contact us at support@petsupplyguys.com to receive a Returned Merchandise Authorization (RMA) number which must be written clearly on the outside of the box that your order is returned in. Please make sure to contact us before you ship anything back. Returns without an RMA number will be charged a 15% restocking fee in addition to the actual shipping cost incurred by BirdGuys.com at the time of initial shipment.
**Note – All returns for non-defective items may be charged a 15% restocking fee
In order for us to authorize the
return, it must meet the following requirements:
- All products must be in their original packaging material.
- All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging.
- Returns must be requested within the first 30 days after the date of purchase.
All non-defective returns must be in new, resalable condition with all manuals, instructions, enclosures and blank warranty cards intact. A 15% restocking fee will be charged for all non-defective returns and a larger restocking may be charged if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or pertinent parts/paperwork missing, etc.). Customers are responsible for all shipping charges on non-defective returns. This is analogous to paying for gas to drive a product back to the store you bought it from. Packages that are shipped to us "COD" or "Postage Due" will be refused.
Shipping instructions:
Ship back any returns with plenty of packaging material to prevent damage during shipping. You may want to make sure that the package is insured as we will not be responsible for any packages that are damaged in transit. Please make sure to write your RMA number clearly on the outside of the box your order is returned in.
Delivery problems:
In rare instances there may be a problem with delivery. Most of the time this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation.
Other Considerations
We try our best to provide you with as much information about our products as
possible. However, you should be aware that the pictures shown may not be exact.
Prices, products, availability and offers are subject to
change without notice. BirdGuys.com is not responsible for
graphical display or typographical errors.
